Supportmate AI
An AI support agent with intelligent search for faster resolutions.
Overview
Supportmate was one of the first AI products I worked on, in the early days at Brave Achievers, before AI support agents were everywhere. I designed the core experiences for an AI agent that helps support teams resolve queries faster. The product never found a market, but the thinking behind it shaped how I approach AI interfaces now.
The problem
Support agents need the right information in front of them fast, or the customer waits.
What we did
AI-driven search patterns that surface the relevant answer without a hunt.
What I designed
- Intelligent support searchSearch that understands the question and brings back the answer, not a list of documents.
- HandoverA clean transfer from the AI to a human agent when it matters.
- CustomisationControls for tone, scope and appearance so the agent fits the brand.












